Tides Reach
Melville Terrace
Filey
YO14 9JT
E-mail - tidesreachfiley@gmail.com                                           Tel - +44 7807 824800
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Tides Reach Privacy Statement.

 

We own one holiday let property- Tides Reach. We manage our bookings through a company called Wix, which provide our website and on-line booking and payment system. All bookings are processed through the Wix website.

 

We also take some bookings through Owners Direct who have their own booking and payment system and their own privacy policy. Only bookings taken through Owners Direct will be put on their system.

 

What information do we collect?

 

We collect and keep records of your name, phone number and email address. Wix collect and store any information you enter on their website or provide in any other way. In addition, they collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. They may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. They also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect Your information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, phone number and email address.

 

 

Why do we collect your information?

We collect information to enable us to manage our holiday let. We do not pass your information onto third parties.

Wix collect information for the following purposes:

1.   To provide and operate the services relating to Tides Reach.

2.   To provide Users with ongoing customer assistance and technical support;

3.   To be able to contact Visitors and Users with general or personalised service-related notices.

4.   To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5.   To comply with any applicable laws and regulations.

 

 

How do we store your information?

We keep a paper diary which contains only the information we need to process your booking – name, email address, date and duration of booking, contact phone number and price of the booking. This will be kept for 7 years for tax purposes. This information will then be destroyed.

Tides Reach holiday let is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by Tides Reach adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate?

 

We may contact you to discuss any practicalities around your holiday or the payments relating to your holiday. For these purposes we may contact you via email, telephone or text messages.

How do we use cookies and other tracking tools?

 

Wix use cookies on their websites. The link below gives further details of their Privacy Policy:

 

https://www.wix.com/about/privacy

 

How can you withdraw consent


If you don’t want us to process your data anymore, please contact us at tidesreachfiley@gmail.com

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information.

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at tidesreachfiley@gmail.com or send us mail to Julian Balaam, 31a Gynn lane, Honley, Holmfirth, HD9 6JY.